Privacy Policy

WHO IS RESPONSIBLE FOR PROCESSING YOUR DATA?

The data controller is SHEILA CONDE ("HERITE"), with N.I.E 72702368N. The contact details of HERITE are as follows:

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- E-mail: hello@heriteshop.com

The interested party is informed that HERITE has appointed a Data Protection Delegate to whom he or she may refer any question relating to the processing of his or her personal data. The interested party may contact the Data Protection Delegate through the following contact details: hello@heriteshop.com,

WHAT KIND OF PERSONAL INFORMATION DOES HERITE COLLECT?

HERITE may collect the following personal information from users of the HERITE Website and/or the HERITE Mobile Application ("WEB/APP") through the appropriate forms: name, e-mail address, postal address, telephone number, date of birth, gender and credit card (PAN+CVV2) in compliance with PCI DSS standards or account number (provided by the customer in case of return) when the user visits the WEB/APP, registers, places an online order, contacts HERITE or participates in HERITE promotions or surveys.

In addition, HERITE collects all information relating to your WEB/APP browsing and your interaction with the brand.

All personal data collected by HERITE comes from the interested party, with the exception of contact data that may be provided to us by friends or relatives:

- For sending a gift voucher or other gift.

- To share the favorites saved in the WEB/APP.


FOR WHAT PURPOSE DO WE PROCESS PERSONAL DATA?

The data subject's personal data will be processed for the following purposes as applicable:

- Manage and develop the registration in the WEB/APP. Registration will entail the creation of user navigation profiles on the WEB/APP. This profiling consists of the use of the customer's personal data and navigation information such as the products viewed or added to the basket, the sections of the WEB/APP visited, the location to assess your preferences and/or personal interests in order to offer the contents of the WEB/APP, offers, services, and products appropriate to your profile.

- Manage and develop online shopping. We use the customer's personal information to process and deliver your order, inform you by email and/or SMS of the status of your order.

- Manage and send information on exclusive promotions, latest news, and personalized information adapted to the profile, interests, and needs of the interested party as a customer via email, SMS, or postal mail. Sending this information will involve the development of user-profiles which consists of using personal data, the history of their purchases if appropriate, as well as navigation information on the WEB / APP to evaluate certain aspects related to your personal preferences in order to provide commercial communications appropriate to your profile.

- The customer will be personalized in communications content, products, or services according to their interests. To manage your communications see the 'Subscriptions' section in My Account.

- Manage the alert service for when a particular garment is available on the WEB/APP.

- Management and issuance of sales documents: digital ticket, sales invoice, or Tax-Free.

- Manage the WIFI service in HERITE stores.


HOW LONG WILL WE KEEP THE DATA?

HERITE will store personal data only for as long as is reasonably necessary for a view of the need to respond to questions or resolve problems, make improvements, activate its services and meet the requirements of applicable law. This means that you may retain personal data for a reasonable period of time even after the data subject has ceased to use HERITE's services or has ceased to use the WEB/APP. After this period, personal data will be blocked from all HERITE systems.


WHAT LEGITIMISES US TO PROCESS THE DATA?

HERITE has the following legitimate grounds for processing personal data:

Execution of the contract

The legal basis for the processing of the data subject's personal data that is collected is the execution of the contract of sale. In this sense, the interested party is obliged to provide the data necessary for its execution. If you do not provide us with this information, it will not be possible to carry out the sale.

Legal obligations

The management and issuance of the sales invoice are based on the legal obligation of HERITE in its relationship with customers.

Consent

In relation to the following purposes, the legal basis for the processing of the personal data of the interested party will be the consent of the same, if it has been given:

- Management of the registration in the WEB/APP.

- Management of the sending of information on exclusive promotions, latest news, and personalized information adapted to the profile of the interested party.

- Management of the garment availability alert service on the WEB/APP.

- Management and issuance of the following sales documents: digital ticket and Tax-Free.

The withdrawal of the consent of these treatments by the interested party will not condition the execution of the sales contract concluded between the interested party and HERITE.

Legitimate interest

In relation to the following purposes, the legal basis for the processing of the personal data of the interested party will be the legitimate interest of HERITE:

- The elaboration of profiles by means of the navigation in the WEB/APP on the part of a user registered in the same one, as well as of all those users who have facilitated their data to us for any other purpose.

- The elaboration of profiles to send information about exclusive promotions, latest news, and personalized information adapted to the profile of the interested party.

- The sending of satisfaction surveys on the products acquired or services used by HERITE customers in order to request their opinion and be able to improve them.

Our legitimate interest is to be able to ensure that our WEB/APP remains secure and to help HERITE understand users' needs, expectations, and level of satisfaction and thereby improve services, products and brands. All these actions are performed in order to improve the level of customer satisfaction and ensure a unique browsing and shopping experience.


TO WHOM CAN WE COMMUNICATE THE DATA?

The data subject's personal data may be transferred/communicated to the following addresses:

- Companies of the HERITE Group.

- Administrations and Public Bodies when so required by the tax, labor, Social Security, or any other applicable regulations.

- Companies in charge of data processing, such as franchisees and suppliers that provide services to HERITE (courier companies, communications delivery companies, agencies, profiling companies, etc.).

International transfers of data may also take place at the location of the above assignments/communications for which HERITE will use the Standard Contractual Clause adopted by the European Commission and the EU-US Privacy Shield as a guarantee of those transfers made to countries that do not have an adequacy decision of the European Commission. In any case, the third parties with whom certain personal data are shared will have previously accredited the adoption of adequate technical and organizational measures for the correct protection of such data.

Under no circumstances does HERITE sell customer data to third parties.


HOW DOES HERITE PROTECT PERSONAL DATA?

The WEB/APP uses information security techniques such as firewalls, access control procedures, and cryptographic mechanisms, all with the aim of preventing unauthorized access to the data and guaranteeing their confidentiality. In order to achieve these purposes, the user agrees that HERITE may obtain data for the purposes of the corresponding authentication of access controls.

Additionally, any transaction carried out through the WEB/APP is carried out through secure payment systems. Confidential payment data is transmitted directly and in encrypted form (SSL) to the corresponding entity.

HERITE declares that it has adopted all the technical and organizational measures necessary to guarantee the security and integrity of the personal data that it processes, as well as to prevent their loss, alteration, and/or access by unauthorized third parties.


WHAT ARE YOUR RIGHTS REGARDING PERSONAL DATA?

You are entitled to the following rights, which may be exercised by sending an e-mail to hello@heriteshop.com:

Right of access

You have the right to obtain confirmation as to whether or not we at HERITE are processing personal data concerning you and to have access to the personal data that HERITE holds about you.

Right of rectification

You have the right to request that HERITE rectify personal data when inaccurate or incomplete. If you are registered in our WEB/APP, it may be easier for you to correct them directly by modifying your profile.

Right of suppression/right to oblivion

You may request that personal data be deleted when, among other reasons, the data is no longer needed for the purposes for which it was collected.

Right of limitation

You have the right to request a limitation on the processing of your data, in which case we will only retain your data for the exercise or defense of claims.

Right of portability

You have the right to receive personal data in a structured format, commonly used and mechanically read, and to transmit them to another data controller when the processing is based on consent or on a contract and is carried out by automated means.

Right to object

You may object to personal data being processed on the basis of the public or legitimate interest pursued by HERITE, including profiling. In such a case, HERITE shall cease to process the data, except for compelling legitimate reasons or for the exercise or defense of possible claims.

Automated individual decisions

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects on you or significantly affects you in a similar way. However, such right may not be exercised if the decision is necessary for the conclusion or performance of a contract between you and HERITE; is authorized by the law applicable to HERITE as long as it establishes adequate measures to safeguard your rights, freedoms and legitimate interests; or is based on your explicit consent.

The right to lodge a complaint

You have the right to file a complaint with the Spanish Data Protection Agency.

In order to process the application, we may ask you to prove your identity.


USE OF OUR WEBSITE

The user undertakes to make appropriate use of the contents of the Web, being obliged to (i) provide truthful and accurate information on the data requested in the registration form or order form, and keep them updated, whenever you use the Web, (ii) not engage in illegal or illegal activities contrary to good faith and public order; (iii) not to disseminate content or propaganda of a racist, xenophobic or discriminatory nature on account of race, sex, ideology, religion or which in any way undermines morals, public order, fundamental rights, public freedoms, honour, privacy or the image of third parties and, in general, the regulations in force; and (iv) not to disseminate content or propaganda of a racist, xenophobic or discriminatory nature on account of race, sex, ideology or religion or which in any way undermines the morals, public order, fundamental rights, public freedoms, the honour, privacy or the image of third parties and, in general, the regulations in force; (iv) not to cause damage to the physical and logical systems of the Website, of HERITE suppliers or of third parties, nor to introduce or spread on the network computer viruses or any other physical or logical systems likely to cause the aforementioned damage; (v) not to use the contents of the Website and the information contained therein to send advertising, or to send messages for any other commercial purpose, nor to collect or store the personal data of third parties; (vi) not to attempt to access and, where appropriate, use the e-mail accounts of other users and to modify or manipulate their messages.

HERITE reserves the right to carry out, without prior notice, the modifications it deems appropriate to its website and may change, delete or add both the contents and services provided through the website and the way in which these are presented or located on its portal.



INTELLECTUAL AND INDUSTRIAL PROPERTY

All intellectual and industrial property rights of the Website and its contents, including but not limited to images, sound, audio, video, designs, texts, graphics, logos, icons, combinations of colors, structure, buttons, as well as software, trade names, trademarks, works, illustrations, photographs or industrial drawings and any other signs susceptible of industrial and commercial use are the property and ownership of HERITE or of third parties who have duly authorized their inclusion on the Website.

The reproduction, distribution and public communication, including the way in which it is made available, of all or part of the contents of the Website, for commercial purposes, in any medium, and by any technical means, without the authorization of HERITE, is expressly prohibited.

The user undertakes to respect the intellectual and industrial property rights owned by HERITE. The user will be able to use the Web and its contents for his personal and private use. Any other use is prohibited and will require the user to obtain prior express written authorization from HERITE. The user must refrain from deleting, altering, evading, or manipulating any protection device or security system installed on the Web.


LIABILITY ARISING FROM THE USE OF THE WEBSITE

In no event shall HERITE be liable for any damages of any nature whatsoever which may be caused, including but not limited to: errors or omissions in the contents, lack of availability of the portal or the transmission of viruses or malicious or harmful programs in the contents, despite having taken all the necessary technological measures to avoid this.

From the customer's website, you may be redirected to content from third-party websites. Since the provider cannot always control the content introduced by third parties on their websites, it does not assume any responsibility for such content. In any case, the provider states that it will proceed to the immediate withdrawal of any content that could contravene national or international law, morality or public order, proceeding to the immediate withdrawal of the redirection to the website, bringing the content in question to the attention of the competent authorities.

HERITE is not responsible for the information and contents stored, including but not limited to, in forums, chats, blog generators, comments, social networks, or any other means that allow third parties to independently publish content on the Web. However, HERITE makes itself available to all users, authorities and security forces, and actively collaborates in the removal or blocking of all content that could affect or contravene national or international legislation, the rights of third parties or morality and public order. If the user considers that there is any content on the Web that could be susceptible to this classification, please notify immediately to the administrator of the web.

The Web has been reviewed and tested to work properly. In principle, correct operation can be guaranteed 24 hours a day, 7 days a week, all year round. However, HERITE does not rule out the possibility that certain programming errors exist, or that force majeure, natural catastrophes, strikes or similar circumstances occur that make access to the Website impossible.

It is forbidden to introduce hyperlinks for commercial purposes in web pages outside of HERITE that allow access to the Web, without the prior consent of HERITE. HERITE is not responsible for the use or content of third party websites that may link to www.heriteshop.com



USE OF COOKIES


WHAT ARE COOKIES AND HOW DOES HERITE USE THEM?

HERITE, on its own account or that of a third party, contracted to provide measurement services, may use cookies when a user surfs the Web. Cookies are files sent to the browser by means of a web server in order to record the activities of the user during their time of navigation.

Through the use of cookies, it is possible for the server where the Web is located to recognize the web browser used by the user in order to make browsing easier, allowing, for example, access to users who have previously registered, access to areas, services, promotions or competitions reserved exclusively for them without having to register on each visit. They are also used to measure audience and traffic parameters, monitor progress, and a number of entries.

Guarantees on the use of cookies

The cookies used by the website are only associated with anonymous users and their computers and do not themselves provide personal data about users.

Some cookies are used by third parties (e.g. Google) to provide HERITE with information on the effectiveness of its promotions. Under no circumstances do cookies collect personal information with which a specific user can be identified.

The cookies used in the Web have, in any case, temporary character, with the only purpose of making more efficient its later transmission. None of the cookies used in the Web will have a period of validity superior to two years.

Users have the ability to configure their browser to be warned of the receipt of cookies and to prevent installation on their computer.

By deleting HERITE's cookies or disabling them, the user is exposed to the risk of not being able to access certain functions of the Website.

To use the Web, it is not necessary for users to allow the installation of cookies, notwithstanding that it is necessary for them to log in as such in each of the services whose provision requires prior registration or login.


WHAT TYPES OF COOKIES DOES HERITE USE?

HERITE uses four types of cookies:

Technical Cookies

They allow the user to browse the Web and use functionalities such as the shopping bag or Wishlist.

Analysis Cookies

HERITE uses Google Analytics cookies to quantify the number of users who visit the site. These cookies allow us to measure and analyze the way in which users navigate the Web. This information enables HERITE to continually improve its services and the shopping experience of Web users. For more information, see the Google Analytics privacy page: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

Personalization Cookies

When the user is browsing or shopping through the Web, the Web site will remember their preferences (for example, their location or language preference). Thanks to these cookies it is possible to offer a simpler, simpler, and more personalized browsing experience for users.

Advertising Cookies

These cookies are used to display ads relevant to users. In addition, they limit the number of times each user views an ad and help HERITE measure the effectiveness of its advertising campaigns. By browsing the Web, the user agrees that HERITE may download this type of cookie on his or her device and make inquiries when the user visits the HERITE Web in the future.


WHAT ABOUT LINKS TO OTHER WEBSITES?

The Website may contain links to other websites with privacy policies different from HERITE. In this regard, HERITE is not responsible for the content or practices of the linked sites. HERITE encourages Web users to review the privacy policy of any Web site that they may access through HERITESHOP.com.


HOW DOES HERITE COLLECT AND USE IP ADDRESSES?

Web servers will be able to automatically detect the IP address and domain name used by users.

An IP address is a number automatically assigned to a computer when it connects to the Internet. This information allows the subsequent processing of the data in order to obtain only statistical measurements that allow us to know the number of visits made to the Web, the order of visits, the access point, and so on.